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Denver,Colorado, USA.

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Why User Experience is Critical to Customer Relationships

May 18, 2018


User experience is considered one of the most important strategies to reach an effective customer experience and engagement that distinguished brands tend to prioritize to expand their market with the empowered explosion of social media and smart devices. 


User experience is how a person feels when interacting with a digital product. It is developers and designers task to determine if factors like usability, accessibility, performance, design/aesthetics, utility, ergonomics,

human interaction are optimizing the brand marketing. As a result, by employing UX in the media, relationship between brands and customers has drastically evolved.


According to Forbes, one study showed that a well-designed user interface could raise your website’s growth rate by up to 200 percent, while better UX design could boost up your growth rates up to 400 percent.  


Optimize Online Customer Service


UX is key for any digital product and even more important in certain different aspects: complex sites or applications, retail or online sales, small budget projects, startups and business that are  expected to last a long time. These should be able to easily navigate and understand how to use it which will maintain customers to have a satisfactory purchase that will lead them to visit back to your website.  


Implementing strategic digital marketing campaigns may be dependent on your websites success, however, if these factors don’t meet your prospects desires and users are not engaging to the content it would have a negative impact like not attracting your customers back to your website.


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